For players 21 and above

ko9's commitment to responsible gaming

ko9 believes gaming should be enjoyable — never a source of stress or harm. Your safety and wellbeing are our highest priority.

21+

Age limit

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Support

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What is responsible gaming and why does it matter?

Betting and casino games are a form of entertainment — not a source of income.

All betting and casino activity at ko9 is intended solely for entertainment. Responsible gaming means enjoying yourself within your means, not chasing wins recklessly, and keeping conscious control over the time and money you spend. The moment gaming starts to cause worry or financial concern, it is time to take a break.

We want you to always play with full awareness. If you find yourself thinking about placing bigger bets to recover lost money, that is a warning sign. Our Terms and Conditions contain detailed gaming guidelines that every player is responsible for following.

The minimum age to register on the ko9 platform and complete any financial transaction is 21. Minors are strictly prohibited from opening an account. Be careful to ensure that no younger member of your household can access your account.

21+

Age limit is mandatory

The minimum age to participate in any betting or casino activity at ko9 is 21. This rule is strictly enforced.

Self-control tools to protect yourself

ko9 provides several tools to help you stay in full control of your gaming.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately; requests to raise it take time to process.

Financial safety

Session time limit

Set a maximum duration for each playing session. When the time is up, the session ends automatically, which helps reduce the tendency to play for long stretches.

Time management

Self-Exclusion

Close your account for a set period or permanently. Once this option is chosen, the account cannot be reactivated before the designated period ends.

Account control

Loss limit

Stop playing for the day or week once you have lost a set amount. This reduces the risk of losing more money through impulsive decisions.

Risk restriction

Cooling-Off

Temporarily deactivate your account if you want to take a break for a few days. Breaks can range from one day to several weeks, and no promotional communications will be sent during this time.

Mental rest

Support access

For any issue, contact ko9's 24/7 live chat or email in Bengali. Our team will help you set the limits you need or close your account.

Immediate support

Recognise the warning signs

If any of the signs below appear, take a break and do not hesitate to ask for help.

Feeling a repeated urge to return to playing in order to recover money you have lost
Spending more than you set aside for gaming, including money meant for daily necessities
Prioritising gaming over family, friends, or work
Lying to or hiding from family about how much time or money you spend on gaming
Feeling restless, irritable, or mentally uncomfortable when not playing
Playing for long periods while skipping sleep, meals, or other daily activities
Taking on debt or borrowing money from others for gaming

Five principles of healthy gaming

Following these simple rules will keep gaming enjoyable at all times.

Set a Budget

Decide how much you are willing to spend before you start playing. Never exceed that amount, whether you win or lose.

Set a time limit

Treat gaming as a time-limited activity, just like any other form of entertainment. Use an alarm or timer.

See it as entertainment

Do not expect to earn money from gaming. Consider whatever you spend as the cost of entertainment.

Where can you get help?

Do not carry problems alone — reach out to people you trust. Asking for help is a sign of strength.

ko9 support team

ko9's 24/7 live chat and email support provide assistance in Bengali and English. For any safety-related matter — self-exclusion, deposit limits, or account deactivation — you can get immediate help. Our team is here for you.

Live chat — instant response
Email — for detailed discussion
Support in Bengali and English

Family and friends

Talk openly with people you trust. Let a family member or close friend know you are seeking help. They can not only offer moral support — they can also help you keep an eye on your daily habits.

A trusted family member
A close friend or colleague
A religious or community adviser

Professional advice

Seek help from a mental health professional or counsellor. Professionals trained in behavioural addiction can help in practical ways. In Bangladesh, trained mental health specialists are now far more accessible than before.

Mental health specialist
Behavioural addiction counsellor
Hospital mental health department

Your privacy matters to us

Keeping your personal information secure is one of our primary responsibilities at ko9. Any discussion related to responsible gaming is handled in complete confidence. Our Privacy Policy explains in detail how your information is used and stored.

On account security, always use a strong password and never share your login details with anyone. If there are minors in your household, keep your device locked.

For answers to more general questions about responsible gaming, you can visit our FAQ page, which provides straightforward answers to commonly asked questions on various topics.

Remember — gaming is a choice, not an obligation. You can take a break, set limits, or ask for help at any time. ko9 is always here for you.

Questions about responsible gaming

Here are answers to common questions on this topic.

Contact ko9's 24/7 live chat or email support team and let them know you want to activate self-exclusion. They will guide you through the process. You can choose the minimum duration and period. While self-exclusion is active, you will not be able to log in to your account or make deposits.

Yes. A request to lower your deposit limit takes effect immediately. However, a request to raise a limit has a waiting period — this is intentional to prevent impulsive decisions to increase limits. Contact our support team if you have any questions.

Age verification is mandatory when registering at ko9. However, adult members of a household must also take responsibility — lock your device, keep your password private, and never leave your device unattended while logged in. If you suspect a minor is using someone's account, let us know right away.

Set a timer before starting a session. Use ko9's session time limit feature. Take at least 10 minutes of rest every hour, especially during long sessions. If you feel an urge to keep playing but know you should take a break, let us know via live chat — we will help you activate a temporary cooling-off period.

Talk openly with your family. Take their concerns seriously. If needed, seek help from a professional counsellor who can speak with the whole family. ko9's support team is also ready to point you in the right direction — contact us via live chat or email.

Your account balance is kept safe during self-exclusion. Withdrawal processing will begin when the self-exclusion ends or upon request at the time of application. The minimum withdrawal amount is ৳1,000. Funds arrive within 10 to 45 minutes via bKash, Nagad, Rocket, or Upay. Speak with our support team for more details.

Learn More

These pages will help make your ko9 experience clearer.