We take the utmost care in collecting, processing, and storing the personal information you provide while using the ko9 platform. This privacy policy builds a transparent relationship between you and ko9. By reading this document, you will understand how your information is managed and what rights you have.
This policy applies to ko9's website, mobile app, and all related services. Please read this policy carefully alongside our Terms and Conditions, as both documents together govern the terms of use for your account.
1. About Data Collection
When you register on ko9, make a deposit, or contact our support team, various types of information are collected. The purpose of this collection is to provide you with a safe and convenient service.
1.1 Information You Provide Directly
The following information is collected from you when creating and managing your account:
- Full name and date of birth (for age verification — you must be 21+ to play on ko9)
- Mobile number and email address
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
- National ID card or passport details for identity verification
- Username and password
1.2 Automatically Collected Information
When you use ko9, technical information is collected automatically:
- IP address and device type
- Browser information and operating system
- Time spent on the site and pages visited
- Cookie and session data (see Section 7 below for details)
- Transaction history and gaming activity
1.3 Information Collected via Third Parties
ko9 may use trusted third-party service providers for identity verification and fraud prevention. They handle information solely for the specified verification purposes and do not use it for anything else.
2. Purpose of Data Use
ko9 uses your information only for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Registration, login, profile updates, and account verification |
| Transaction Processing | Safely completing deposits and withdrawals |
| Customer Support | Resolving your issues via live chat and email |
| Security and Fraud Prevention | Protecting accounts and detecting unauthorised activity |
| Service Improvement | Improving platform functionality and user experience |
| Responsible Gaming | Assisting with age verification and setting gaming limits |
ko9 never sells your information to third parties or transfers it to unauthorised organisations for marketing purposes.
3. Methods of Data Protection
ko9 uses industry-standard technology to protect your information. All data transfers are carried out through SSL (Secure Socket Layer) encryption, which keeps your sensitive information out of reach of third parties.
3.1 Technical Security Measures
- SSL/TLS encryption for all communications
- Advanced hashing methods for password storage
- Firewall and intrusion-monitoring systems
- Encryption of data stored on servers
- Regular security audits and vulnerability testing
3.2 Operational Security Measures
- Only authorised staff can access personal information
- Regular staff training on data protection
- Maintaining logs of data access records
- Rapid response plan in the event of a data breach
4. Data Sharing and Disclosure
ko9 may share your information with third parties only in specific circumstances.
4.1 Service Providers
Trusted third-party service providers are used for payment processing, identity verification, and technical infrastructure. These providers may only use information for their designated tasks and are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed when required by a court order, a lawful request from law enforcement, or applicable law. In such cases, ko9 provides only the minimum information necessary.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may also be transferred. In such situations, you will be notified in advance, and the new entity will also be required to follow this privacy policy.
5. Your Rights
As a ko9 user, you have several rights over your own information.
5.1 Right to Access
You can log in to your account at any time to view and update your stored information. Contact our support team for any additional information.
5.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. ko9 will make the necessary changes as soon as possible.
5.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal, regulatory, or contractual obligations.
5.4 Right to Object to Processing
You may object to marketing communications at any time. If you contact ko9's customer support team, your request will be acted upon as soon as possible.
6. Data Retention Period
ko9 retains your information only for as long as necessary. Even after an account is closed, some information is kept for a set period for legal and regulatory reasons.
- Active account data: for as long as the account remains open
- Financial transaction records: minimum 5 years
- Identity verification documents: minimum 5 years after account closure
- Customer support communications: up to 3 years
- Cookies and technical logs: maximum 12 months
After the specified period, information is securely deleted or anonymised.
7. Cookies and Tracking Technology
Cookies and similar technologies are used on the ko9 website and app to improve your experience.
7.1 Types of Cookies
- Essential Cookies: Required for login sessions and security; these cannot be disabled
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: For monitoring and improving site usage
- Marketing Cookies: For displaying relevant advertisements (you have the option to opt out)
7.2 Cookie Control
You can manage cookies through your browser settings. However, disabling essential cookies may mean that some ko9 services do not function properly.
8. Protection of Minors
ko9 is for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at registration, and if there is any suspicion that a user is a minor, the account is suspended immediately.
To learn more about responsible gaming, visit our Responsible Gaming page, which contains detailed information on self-exclusion and setting limits.
9. International Data Transfers
To operate ko9's services, information may be processed on servers located in other countries. In such cases, it is ensured that adequate data protection measures are in place in the destination country and that the transfer is consistent with this privacy policy.
10. Changes to the Policy
ko9 may update this privacy policy from time to time. For significant changes, you will be notified by email to your registered address or through an in-app notification. Continued use of the platform after any changes indicates that you have accepted the updated policy.
Answers to any questions about policy changes can be found in our FAQ section, or you can contact the support team directly.
11. Contact Us
If you have any questions or concerns about this privacy policy, please contact ko9's data protection team:
The ko9 support team is always ready to help you in both Bengali and English. We typically respond to emails on business days, and live chat responses are immediate.