ko9 Terms and Conditions

1. Introduction and Acceptance

These terms and conditions ("Terms") govern the use of the ko9 platform and all its services. ko9 operates an online gaming and sports betting platform for users in Bangladesh. These Terms apply to the platform's website, mobile app and all associated digital channels.

By starting to use ko9's services, you confirm that you have read and agreed to these Terms, our Privacy Policy and any other guidelines published on the platform. These Terms constitute a legally binding agreement.

ko9 reserves the right to amend these Terms at any time. Continued use of the platform after updated Terms are published will be taken as acceptance of the new Terms.

2. Account Registration

To participate on the ko9 platform, each user must open a personal account. All information provided at the time of registration must be accurate, complete and up to date.

2.1 One Account Policy

Each person is permitted only one account on ko9. If a single person is found operating multiple accounts, those accounts will be closed and the associated balances may be forfeited.

2.2 Account Responsibility

It is the user's responsibility to keep their account login details completely confidential. The user is personally responsible for any transaction or activity carried out from their account. If unauthorised access to the account is suspected, ko9's support team must be notified immediately.

2.3 Identity Verification

ko9 reserves the right to verify a user's identity at any time when required. A copy of a national identity card or passport may be requested for identity verification. If documents are not submitted within the specified period, the account will be temporarily suspended.

3. Age and Eligibility

All services on ko9 are available only to persons aged 21 or above. Registration and use of the platform by minors is strictly prohibited.

In addition, residents of countries or regions where receiving online gaming services is prohibited by law may not use ko9. Users are themselves responsible for confirming whether such services are legal from their location.

4. Deposits and Withdrawals

bKash, Nagad, Rocket and Upay can be used for financial transactions on ko9. All payments are processed in Bangladeshi Taka (৳).

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per method).
• Deposits may only be made from a mobile banking account registered in your own name.
• Payments from third-party accounts will not be accepted.
• Once a deposit is successfully processed, it will be credited to the account.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made via the same method used for the deposit.
• Large withdrawal amounts may be held until identity verification is complete.

4.3 Transaction Integrity

If ko9 identifies a suspicious or fraudulent transaction, it reserves the right to suspend that transaction and investigate the associated account. If evidence of money laundering or fraudulent activity is found, appropriate action will be taken.

5. Bonuses and Promotions

New users on ko9 have the opportunity to receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. It is important to understand the conditions below before using this bonus.

5.1 Wagering Requirements

Winnings accumulated after wagering the bonus amount 20 times can be withdrawn. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. The wagering requirement in this case is ৳1,500 × 20 = ৳30,000.

5.2 Bonus Usage Restrictions

• Each bonus offer must be used within a specified time limit.
• Not all games may be available to play with bonus funds — the list of eligible games will be stated in each offer.
• Bonuses cannot be transferred from one account to another.
• ko9's decision on the award of bonuses is final.

6. Gaming Rules

The ko9 platform offers casino games, slots, live casino, sports betting and other gaming services. Each game has its own rules, which are displayed when the game is launched.

6.1 Fair Play Policy

Any form of cheating, use of bots, automated betting via software, or any other method that interferes with the normal operation of the platform is strictly prohibited on ko9.

6.2 Betting Limits

Each game and market has defined minimum and maximum betting limits. ko9 reserves the right to change these limits at any time. If an unusual betting pattern is detected, temporary restrictions may be placed on the account.

6.3 Technical Errors

If a game is interrupted mid-way due to server or network issues, ko9 will determine the game result where possible. If a result cannot be determined, the stake for that round will be refunded.

7. Security and Privacy

ko9 uses SSL encryption and modern data protection methods to safeguard user information. Detailed information on the collection, storage and use of personal data is available in our Privacy Policy.

Users' personal information is not disclosed to third parties except where legally required. However, information may be provided in cases of fraud investigation or valid requests from law enforcement agencies.

8. Responsible Conduct

ko9 believes that maintaining control over your spending and time is essential for a healthy and enjoyable gaming experience. All users are advised to play within their means.

For those who feel that gaming is having a negative impact on their daily life, ko9 provides self-exclusion and limit-setting options. The responsible gaming guidelines describe these in detail along with available support.

9. Account Suspension and Closure

ko9 reserves the right to temporarily suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of any clause of these Terms.
• Registering with incorrect or false information.
• Evidence of operating multiple accounts.
• Suspicion of cheating or fraudulent behaviour.
• Misuse of bonuses or promotions.
• Failure to cooperate with the identity verification process.
• Found to be under 21 years of age.

If an account is closed and it is confirmed that the user has not violated any rules, the available balance will be returned via the applicable method.

9.1 Voluntary Account Closure

A user may contact ko9's support team to permanently close their account if they wish. In this case, any applicable balance can be withdrawn after wagering requirements are met.

10. Changes to Terms

ko9 reserves the right to modify, add to or remove any part of these Terms at any time. A notice will be published on the platform for significant changes. Updated Terms will take effect from the date of publication.

Continued use of the platform after a change will be taken as acceptance of the new Terms. If you object to the new Terms, you may request that your account be closed.

For general information about ko9 and our operations, please read the About Us page. It contains details about the platform's goals and services.

11. Contact

If you have any questions or concerns about these Terms, please contact ko9's support team. Support is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.

• Live Chat: Chat directly from any page on the platform.
• Email: [email protected]

For general questions, you can visit our FAQ section — it covers common questions on accounts, payments, bonuses and gaming.